TERMS AND CONDITIONS:
Welcome to Lilyrae.co. It is essential that you read and understand our terms and conditions before making your purchase(s). We hope that with our information provided below, it will make your shopping experience a seamless and pleasant one. By using our website and purchasing our merchandises, you have acknowledged, understood and agreed to all of the terms and conditions.
• All prices stated in our website are in Singapore Dollars and all payments have to be made in Singapore Dollars.
• Lilyrae shall not be responsible for any taxes and custom fees in regard to international purchase from countries outside of Singapore.
Exchange & Return Policy:
• Lilyrae does not have a return and refund policy.
• Lilyrae does exchange for Defective item, Incorrect item and Incorrect size received.
• All exchanges must be notified within 14 days from the date of invoice. Do email us at firstname.lastname@example.org for exchange notification. Lilyrae will follow up with a confirmation email.
• Items must be mailed back to us within 7 days after confirmation of exchange.
• All merchandise for exchange must be in its original condition with its tag intact, unworn, unwashed and unaltered condition. Items including defective items not abiding to these terms will not be accepted.
• Sales items, bags, clutches and accessories excluding defective items cannot be returned.
• All exchanges are final and only one off exchange will be given for merchandise purchased.
Exchange Policy (Defective Item and Incorrect Item):
• In the event if you have received a defective item or incorrect item, Lilyrae will provide an exchange and replace the product in the same color and size, subject to availability. In the event if the item originally purchased is sold out, a store credit voucher will be given. No cash refunds will be made.
• Postage charges will be reimbursed in the form of store credit voucher not including cost of envelopes.
Exchange Policy (Incorrect Size):
• In the event if you have purchase item of an incorrect size, Lilyrae will provide an exchange to the correct size in the same color, subject to availability.
• Size request is only for in-stock items. Request for an exchange to a different color, different item or an item on backorder will be declined.
• Store credit voucher will be given should the item be sold out in your desired color and size.
• Item mailed be must be done via registered post. Kindly note that no reimbursement of postage charges will be given.
• Items purchased on sales will not be allowed for exchange.
• All store credits will be utilize upon the next purchase.
• All store credits are non-transferable and non-exchangeable for cash.
• Please do note that there may be slight discrepancies in the colours of merchandise due to stronger studio lighting and different monitor resolutions.
• A difference of 0.5”-0.75” in the measurements of the merchandise is not considered as a defect.
Usage of Site:
Lilyrae may feature pictures, articles, information, digital images, text, data, games, surveys, contests, promotions, advertising, logos, trademarks and other forms of content*** we deem will be interest to our customers or visitors. This content can be viewed, transferred, shared and stored by our customers and guest. However, the ownership of this content belongs to Lilyrae and by downloading or storing of this content does not render the customer or visitor the rights nor ownership to it.
***Collectively, content composite one or more of the following – text, data, music, sound, graphics, images, pictures, photographs, videos, software or other forms later created or not known at this time.
All content extracted from Lilyrae.co and blog and facebook, published or shared on any platform must be credited. Kawaii Gal Pte. Ltd reserves the right to pursue legal actions against unauthorized usage of the content.
Kawaii Gal Pte. Ltd reserves the right to make amendments to any of the above terms and conditions.
Lilyrae.co (“Lilyrae.co”, ”we”, ”our”, “us”) is a trading name of Kawaii Gal Pte. Ltd. We respect the privacy rights of its online visitors (“you”, “your”, “yours”) and recognize the importance of protecting the information collected about them.
Lilyrae will ensure all information(s) provided by our customer during registration will be strictly protected and will not be disclosed at any time to any unrelated parties unless required by law.